Terms and Conditions
At Rootlevel Innovations Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when using our website. By accessing or using our website, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and any changes will apply to information collected from the date of the update onwards. We encourage you to review the Privacy Policy regularly to stay informed about how we handle your personal data.
Information We Collect
We only collect personally identifiable information that you voluntarily provide. This may include:
- Contact Information: Name, email address, phone number, mailing address, company name, or title.
- General Information: Browser type, files requested, domain name, and country from which the request originated, for site optimization and better user experience.
How We Use Your Information
The personal information you provide is used for the following purposes:
- To fulfill requests for our products and services.
- To respond to your inquiries or provide the information you requested.
- To inform you about our services, new features, and updates, but only if you have opted in to receive such communications.
We will always inform you in advance of how your information will be used before collecting any personally identifiable data.
Information Sharing and Distribution
We may share your information only in the following circumstances:
- Legal Compliance: When required by law or to comply with legal processes.
- Fraud Prevention: To protect against or prevent potential fraud or unauthorized transactions.
- Security Investigations: If fraud or unauthorized activity has already occurred, we may share information with relevant authorities.
We do not share your information with external companies for marketing purposes.
Data Security
We are committed to ensuring the security of your personal data. To protect your information, we:
- Limit access to your personal data to authorized employees only.
- Ensure that our team members adhere to strict confidentiality policies.
- Implement encryption and security measures to safeguard your data from unauthorized access.
Additionally, all email communications from our website will include the option to opt-out of future mailings.
Use of Cookies and Tracking Technology
Some pages on our site may use cookies to enhance your experience. Cookies help us:
- Track the number of visitors to our site.
- Analyze how users interact with our content.
- Understand browser type and operating system for optimization purposes.
Most browsers allow you to control cookie settings, including declining or receiving notifications when a cookie is sent.
Your Rights
You have the right to:
- Access and correct any personal information we hold about you.
- Request deletion of your data or opt-out of communications.
To exercise these rights, please contact us at info@rootlevel.in.
Cancellation & Refund Policy
ROOTLEVEL INNOVATIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within Not Applicable of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- ROOTLEVEL INNOVATIONS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Not Applicable of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Not Applicable of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the ROOTLEVEL INNOVATIONS PRIVATE LIMITED, it'll take Not Applicable for the refund to be processed to the end customer.
Shipping and Delivery Policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ROOTLEVEL INNOVATIONS PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 7211121177 or info@rootlevel.in
Changes to This Policy
We may modify this Privacy Policy as necessary. Updates will be posted on our website, and we recommend reviewing the policy regularly to stay informed about how we protect your personal data.
Contact Us
For any questions regarding this Privacy Policy or how your information is handled, please reach out to us at info@rootlevel.in.